Contact Us / FAQ
All shipping carriers are experiencing unprecedented volumes of mail and limited employee availability. Please allow up to 2 weeks on top of the listed estimated shipping times.
Our current off-season office hours are 11 AM to 3 PM EST Mon-Thurs. Our online store is always available to take orders. We ship orders and respond to emails 10 to 4 PM EST Mon-Fri.
Office is closed on Christmas Day, New Year's Day, and Good Friday.
Phone: (239) 768-1119
Fax: (888) 768-3476
Mailing Address: PO Box 60015, Fort Myers, FL 33906
You can also drop us a line by filling the form below. We will respond to the email address or phone number provided.
I tried logging into my account but it gave me an "Invalid username/password" error.
We are not able to transfer over customer order history and passwords to the new website. You will need to re-create a new account with us here.
Where is my order history?
We are not able to copy over order history to the new website. If you need to check on an order that you placed before November 15, 2020, please contact us.
I want to use a gift certificate that was made before November 15, 2020. Can I still use it?
Yes you can. You will need to put 2 zeroes before the gift certificate number (for example if the number printed on your certificate is 456789 you need to enter 00456789 at checkout). If you are having problems redeeming your gift certificate please contact us at firstname.lastname@example.org